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WARRANTY PERIOD

Jingxin Technology is committed to providing reliable products and services. In the event of any quality issues, we aim to save customers' time and reduce concerns. Therefore, we provide the following warranty services:

For orders of less than 100 units, equipment faults or damages due to non-human factors are covered under free repair or replacement by Jingxin, covering shipping costs and Chinese tariffs.

For orders exceeding 100 units, Guangzhou Jingxin Technology Co., Ltd. will provide a 1% free spare products for quick replacement in cases where certain products are not functioning.

Defective products beyond the 1% spare products will be repaired or replaced for free by Jingxin Technology, covering shipping costs and Chinese tariffs.

For damages caused by human factors within the warranty period, Guangzhou Jingxin Technology Co., Ltd. offers paid repairs, with shipping costs and tariffs borne by the customer.

A 2-year warranty is provided for all barcode scanner engines/modules, while other products are covered by a 12-month warranty.

Outside the warranty period, we offer spare parts and chargeable replacement repair services.

Remote Assistance Service
We provide remote assistance service to enable technical support personnel to assist customers remotely.
Software Updates
For products equipped with software or components, regular software updates are available to ensure product performance and security.
After-sales Service Response Time
We promise a response within 24 hours after a customer reports an issue or malfunction to ensure timely problem resolution.
Local After-sales Support
We have agents or distributors in countries like Indonesia, Colombia, India, and the United States, offering chargeable after-sales support.
Online Learning Center
Our website hosts an online knowledge base containing FAQs, user manuals, video tutorials, and other resources to assist customers in troubleshooting.
Regular Customer Feedback
Proactively collecting customer feedback to understand satisfaction levels and identify potential areas for improvement.

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